Return Policy  

It is the customers’ responsibility to review and approve all items ordered before they are printed including proofs, samples or preproduction samples. If customer waives such proof or sample, including pre-production sample due to any reason including a rush, 500ProGIFT is not responsible and the customer must accept items as is. Once items are printed upon they cannot be returned and they must be paid for in full.

For items without any imprint or customized logo on it, we will gladly take back any orders that do not meet your requirements within 30 days of your purchase's arrival. If you wish to return an item, please contact Customer Service at 86-579-85625052 or click here to email us. Customer Service is staffed from 9:00 am to 9:00 pm (GMT + 8 hours) Monday through Friday.

ATTENTION : DO NOT return the items to an address on the packing materials or Web site. In many cases the facility processing the return will not be the same one that shipped the goods. Customer Service will provide you with the specific information you need. We will be happy take care of any concerns you may have at that time.